What products do you sell?

Benchbarr offers personalised gifts and products that can be customised with names, messages, photos and other personal details.

How do I personalise my order?

Select the available personalisation options on the product page and provide the required details before adding the product to your cart.

Please carefully check your personalisation details before completing your order.

Can I change my personalisation after placing an order?

Please contact us as soon as possible if you need to make a change.

Because personalised products may enter production shortly after an order is placed, we may not be able to make changes once production has started.

How long does it take to process my order?

Orders are usually processed within 2–3 business days after payment has been successfully received.

Personalised orders may require additional processing time depending on the product and personalisation requested.

How long does delivery take?

After dispatch, standard delivery is estimated to take 3–7 business days.

Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather or other circumstances outside our control.

For full details, please see our Shipping Policy.

Do you offer free shipping?

Yes. Standard shipping is free unless otherwise stated at checkout.

Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Can I return a personalised product?

Personalised products are made specifically according to the details provided by the customer and are generally not eligible for returns due to a change of mind, where permitted by applicable law.

This does not affect your rights if the product arrives damaged, defective, incorrect or does not match your order.

Please see our Return & Refund Policy for full details.

Can I return a non-personalised product?

Eligible non-personalised products may be returned within 14 days of receiving the order, subject to the conditions in our Return & Refund Policy.

What if my product arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

How do I request a refund?

Please contact us at info@benchbarr.com with your order number and details of the issue.

If your refund is approved, it will normally be issued to the original payment method used for the purchase.

How long does a refund take?

Once an approved refund has been processed, the time for the funds to appear in your account may depend on your payment provider or bank.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

For personalised products, cancellation may not be possible once production has started, where permitted by applicable law.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully completed before an order can be processed.

What should I do if I entered the wrong delivery address?

Contact us as soon as possible after placing your order.

If the order has not yet been dispatched, we will try to help update the address. Once an order has been dispatched, we may not be able to change the delivery address.

How can I contact Benchbarr?

For questions about products, orders, shipping, returns or refunds, please contact us through our Contact Us page or email:
info@benchbarr.com
We aim to respond to customer enquiries as soon as possible.