Refund policy

At Benchbarr, we want you to be satisfied with your purchase. If you have any issue with your order, please contact us and we will be happy to assist you.

Returns

For eligible non-personalised products, you may request a return within 14 days of receiving your order.

To request a return, please contact us at info@benchbarr.com with your order number and the reason for your return.

Returned products must be unused, in their original condition, and where applicable, in their original packaging.

Personalised Products

Because personalised products are made specifically according to the information, text, images or other details provided by the customer, they are generally not eligible for returns or refunds simply because the customer has changed their mind, where permitted by applicable law.

However, this does not affect your rights if a personalised product arrives damaged, defective, incorrect, or does not match what you ordered.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging, where applicable

After reviewing the issue, we may offer a replacement or refund, as appropriate.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your payment provider or bank.

Return Shipping Costs

For returns due to a change of mind on eligible non-personalised products, the customer may be responsible for the return shipping cost, where applicable and where this has been communicated before purchase.

If the product is defective, damaged, incorrect, or does not match the order, Benchbarr will handle the issue in accordance with applicable consumer rights.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@benchbarr.com

Because personalised products may enter production shortly after an order is placed, cancellation may not be possible once production has started, where permitted by applicable law.

Consumer Rights

Nothing in this Return & Refund Policy affects any mandatory consumer rights that apply to you under the laws applicable to your purchase.

Contact Us

For return or refund questions, please contact:

Benchbarr
Email: info@benchbarr.com